Frequently Asked Questions (FAQs)

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Invoices

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1. Is GSTIN mandatory for invoices?

No, GSTIN is not mandatory for invoices.

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2. Why am I not able to receive invoices?

Please contact RazorpayX support for help.

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3. Can I cancel a Payout for an invoice in the processing state?

Yes, you can reject or cancel the payout in processing state. Know more about Vendor Payments Life Cycle.

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4. After uploading an invoice, can I replace it?

Yes, you can replace an invoice after it has been added.

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5. How to cancel an invoice?

Refer to the Cancel an Invoice section.

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6. Can I edit an invoice in the paid or processing state?

You can edit the invoice details - the date, invoice number and description or add internal notes. You cannot edit other information for an invoice in the paid or processing state.

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7. After uploading an invoice how to set reminders to make the payment?

When you upload and save an invoice, we send automatic reminders to make payment. Reminder emails are sent to your registered email address. We also show you reminder alerts on the Dashboard.

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8. Can I edit a saved invoice?

Yes, you can edit a saved invoice.

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9. I uploaded an invoice but made the payment offline. Do I have to cancel the invoice?

No, you need not cancel the invoice. You can instead Mark as Paid.

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TDS

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1. How to check the TDS calculated for the vendor payments?

Once you make a vendor payment, the TDS amount is recorded against the relevant category. To check how much TDS has been calculated for each category:

1. Log in to the RazorpayX Dashboard.
2. Navigate to Tax Payments from the left menu.

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2. Why is the TDS calculated not showing up in the Tax Payment section after uploading and saving the invoice?

TDS is recorded in the Tax Payment section only when you make a vendor payment. It is not recorded when you upload and save an invoice.

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3. When is the TDS amount deducted from the account balance?

TDS payment for the previous month is automatically paid on the 4th of every month.

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4. What happens if I do not have sufficient account balance on the 4th to make the TDS payment?

If you do not have enough balance on the 4th, we queue the Payout and send out reminders. You can add balance to your account and manually initiate the payment from the RazorpayX Dashboard. If the payment is not processed on or before the 7th of the month, an interest amount is automatically added to the tax payment as per government norms.

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Miscellaneous

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1. Does my vendor also need a RazorpayX account to receive payments?

No, your Vendor does not need a RazorpayX account to receive payments. However, they can sign up for the Vendor Portal to automate the collection of payments.