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Intelligent Payout feature also reduces the chances of payouts being deemed success. With this, we aim to streamline online transactions and ensure a smoother payout experience for you.

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How it Works

If the beneficiary or the partner bank experiences downtime after a payout is made, the payout enters a queued state.
Watch Out!Intelligent payouts is available by default for Current Account users. RazorpayX Lite users must consume payout.failed webhook to enable Intelligent payouts.
  • You receive a payout.queued webhook event to inform you of the status_details.
    • The reason is either beneficiary_bank_down or gateway_degraded.
  • If the issue is resolved within the defined SLA, the payout is processed.
  • If the issue is not resolved within the defined SLA, the payout is moved to the failed state and you receive payout.failed webhook event.
  • You can choose to cancel payouts in queued state from the RazorpayX Dashboard or via API.
Know more about Payout States and Life Cycle.

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Entity | Default SLA | Supported Modes | Supported Account Type

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Beneficiary Bank/ NPCI| 15 minutes | IMPS & NEFT | Current Account & RazorpayX Lite

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Partner Bank | 60 minutes | IMPS, NEFT, RTGS & UPI | Current Account

You can customise the SLA by contacting our Support Team.