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Handy Tips

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RazorpayX Users

To raise a support ticket:
  1. Log in to the RazorpayX Dashboard.
  2. You can raise a ticket in two ways:

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From My Account & Settings

  1. Navigate to user profile icon at the top-right corner and click My Account & Settings.
  2. Select Support Tickets Inbox and click + NEW QUERY.
  3. Select whether to: Click Next.

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Need Help Widget

  1. Click the Need Help? button at the bottom-right corner of the screen.
  2. Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
  3. Select either of the following: Click Next.

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Raise a New Request

You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.
1

Select the category of the issue from the drop-down menu.

Select the category of the issue from the drop-down menu.
2

Write a description of the issue faced for our better understanding...

Write a description of the issue faced for our better understanding and attach images if available.
3

Enter the email addresses of other users who you wish to keep infor...

Enter the email addresses of other users who you wish to keep informed.
4

Click **Submit**.

Click Submit.

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File a Grievance

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.
1

Select the reason for you to file a grievance.

Select the reason for you to file a grievance.
2

Mention your ticket reference number.

Mention your ticket reference number.
3

Click **Next**.

Click Next.
4

Write a description of the complaint and expectations and click **S...

Write a description of the complaint and expectations and click Submit.
You have successfully raised a support request from the RazorpayX Dashboard.

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RazorpayX Payroll

Write to xpayroll@razorpay.com for any queries, requests or other issues related to Payroll.