Glossary

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Terms | Description

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Magic Checkout | A seamless and secure payment experience that enables prepaid and COD transactions on your platform. It reduces cash on delivery (COD) RTOs by analysing customer shopping history and address quality.

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RTO | Return to Origin refers to returning an order to its place of origin for reasons such as non-delivery or customer rejection.

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COD Intelligence | A feature that analyses COD orders to reduce fraud and improve the efficiency of COD transactions.

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Logistics Partners | Organisations that provide shipping and delivery services for e-commerce businesses to streamline the order fulfilment process.

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Coupon Code | A code that customers can use during checkout to apply a discount or special offer to their purchase.

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Blocklist | A list of users prohibited from availing COD as they return products on delivery, resulting in damaged products during transit, high returns, and refund issues.

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Allowlist | A list of users explicitly permitted to avail COD, often loyal to your brand and contributing to increasing revenue.

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Prepaid | This refers to a payment method where the customer pays for goods or services before receiving them, as opposed to COD, where payment is made upon delivery.

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Convert COD to Prepaid | The process of changing a COD order to a prepaid order is often done to reduce the risk associated with COD transactions.

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Risky Users | The users flagged as potentially fraudulent or high-risk based on factors such as past behaviour or transaction patterns.

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Billing Address | The address associated with a payment method used for verification and billing purposes during checkout.

Inactive Coupon | A coupon code that is no longer valid or usable, often because it has reached its usage limit or has been manually deactivated.