Set up a Razorpay Account

Set up an account to use Razorpay products to accept customer payments. You can also set up multiple accounts with the same mobile number and email id. Submit your KYC documents to get your account verified and get the payments settled in your account. Watch this video to create a new account on Razorpay and complete your KYC.

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Set Up a Razorpay Account and Complete KYC

To set up a Razorpay Account, go to the Razorpay website and click Sign Up. Follow these steps for a smooth sign up process:

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Set Up Account

Provide your contact details to get started:

1. Enter an email address or 10-digit phone number.
2. Create a password. Ensure that the criteria is fulfilled.
3. Enter the OTP sent to your email address or phone number. Click Verify. If you did not receive the OTP, click Resend OTP.
4. Click Submit OTP.
5. Select business type. Click Proceed.

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Basic Details

Provide your basic details to set up your account.

1. Enter your Full name. This name must be of the person who will be completing the onboarding. Click Continue.
2. Enter your Mobile number. Click Continue.
3. Enter the OTP sent to your mobile number. Click Continue.
4. Select the platforms where you would like to accept payments. Click Continue.
5. Add website or application links. Click Continue. If you wish to add these later, click Add later.
6. Add the Social media links that are available. Click Continue. If you wish to add these later, click Add later.
7. Review the basic details you entered. Click Continue after verifying the information.

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Business Details

Provide your business details.

1. Select your business type: Registered or Unregistered. Click Continue.
2. Select your business sub-type based on the available options. Click Continue.

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If you are a registered business:

5. Enter the full name of your business name. Ensure you do not use any special characters. Click Continue.
6. Enter your Personal PAN number.
7. Select the Date of Incorporation.

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Business Documents (For Registered Businesses)

Provide your business documents to help us verify your business identity. You must provide at least 1 required document and 1 additional document. Below is the list of accepted required and additional documents: Required documents (Any 1):

• GST certificate
• MSME (UDYAM) Certificate

Additional (Any 1):

• Shop Establishment Certificate (SEC)
• Import Export Certificate (IEC)
• Mobile Postpaid Bill

1. Enter your GSTIN number. If you have a GSTIN, you must upload your GST certificate. If you do not, select the I don’t have a GSTIN option. Click Continue.
2. Enter your UDYAM MSME number and upload the MSME certificate. Click Continue.
3. Select an Additional document and upload it. Click Continue.
4. Review the business documents you provided. Click Continue after verifying the information.

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KYC Details

Complete your KYC to start accepting payments using Razorpay. For unregistered Individual businesses:

1. Enter your mobile number linked to your CKYC to avoid performing a video KYC. Click Generate OTP.
2. Enter the OTP. Click Verify OTP. If your details are successfully fetched, the screen appears as shown: If your CKYC verification fails, follow the below steps to share your Aadhar details using Digilocker or upload manually. Submit id proof using Digilocker
   1. Select Share Aadhar details via Digilocker. Ensure that your mobile number is linked with your Aadhar. Click Continue.
   2. To accept Digilocker’s Aadhar terms and conditions, click Continue to digilocker.
   3. Enter your Aadhar number. Click Next.
   4. Enter the captcha text.
   5. Enter the OTP sent to your linked mobile number. Click Continue.
   6. Enter your 6-digit Digilocker pin.
   7. Provide consent to share any issued document for KYC purpose. Click Allow. You will now be redirected back to Razorpay’s onboarding page. Once the verification is successful, you can continue with the remaining steps.

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Upload id proof manually

1. Select Upload Identity Proof Manually. Click Continue.
2. Select a document to upload manually. Click Continue:
   • Aadhar Card
   • Voter id
   • Passport
3. Select and confirm your business category and sub-category. Click Continue.
4. Select your Average delivery time after receiving an order. You will be asked for this information only if your CKYC failed.
5. Add your Bank details. Razorpay will now deposit ₹1 to this account to verify. If the bank verification fails you must upload a proof of the bank account. Choose from the given options:
   • Video of cancelled cheque
   • Letter/email from Branch Manager confirming account
6. You are now ready to submit your application. Click Submit Application. You can unlock international payments by clicking Unlock International. Know more about International Payments. Or you can proceed to explore your dashboard by clicking Explore Test Dashboard. Once your details are verified by our team, Live mode will be enabled.

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For registered businesses:

7. Select how you want us to collect your KYC details. You can:
   • Fetch details with PAN & OTP
   • Share Aadhaar details via Digilocker
   • Upload documents manually
   If your details are successfully fetched, the screen appears as shown: If your CKYC verification fails, follow the below steps to share your Aadhar details using Digilocker or upload manually. Submit id proof using Digilocker
   1. Select Share Aadhar details via Digilocker. Ensure that your mobile number is linked with your Aadhar. Click Continue.
   2. To accept Digilocker’s Aadhar terms and conditions, click Continue to digilocker.
   3. Enter your Aadhar number. Click Next.
   4. Enter the captcha text.
   5. Enter the OTP sent to your linked mobile number. Click Continue.
   6. Enter your 6-digit Digilocker pin.
   7. Provide consent to share any issued document for KYC purpose. Click Allow. You will now be redirected back to Razorpay’s onboarding page. Once the verification is successful, you can continue with the remaining steps.

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Upload id proof manually

8. Select Upload Identity Proof Manually. Click Continue.
9. Select a document to upload manually. Click Continue:
   • Aadhar Card
   • Voter id
   • Passport
10. Enter the Authorised Signatory’s name. Click Continue.
11. Select and confirm your business category and sub-category. Click Continue.
12. Add the Registered Business Address. You will be asked for this information only if your CKYC failed.
13. Add your Bank details.

Razorpay will now deposit ₹1 to this account to verify. If the verification fails you must upload a proof of the bank account. Choose from the given options:

• Video of cancelled cheque
• Letter/email from Branch Manager confirming account

12. You are now ready to submit your application. Click Submit Application.

You can unlock international payments by clicking Unlock International. Know more about International Payments. Or you can proceed to explore your dashboard by clicking Explore Test Dashboard. Once your details are verified by our team, Live mode will be enabled.

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Video KYC (For Individual Unregistered Businesses If CKYC Fails)

1. If your CKYC failed, you must proceed with the Video KYC process. Click Start Video KYC.
2. Confirm if you are the authorised signatory proceeding with the video KYC process. Click Continue.
3. If you are not the authorised signatory, you can share the VKYC shareable link with them.
4. If you are the authorised signatory, review the instructions and click Start.

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After Your Account is Created

• In some cases, additional details may be required once your account is created.
• You can accept payments and make payouts using a range of products.
• You can access the Test mode on the Dashboard to test and experience the products offered by Razorpay. Test mode does not involve actual money transactions.
• You have to generate separate API keys for Live and Test modes. Know more about API Keys.

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Successful Activation

Your KYC Verification is complete. You can:

• Accept payments without any amount limits.
• Razorpay will automatically settle payments in your bank account as per your settlement cycle.
• Request for other payment methods and apply for international payments.

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CKYC Verification vs. Traditional Verification

Complete KYC to start accepting payments with Razorpay. The new Master KYC-compliant process offers two verification paths:

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CKYC Verification

• Instant verification using existing CKYC records
• No document uploads needed
• No Video KYC required How CKYC Works
  1. Enter PAN Details
     • For registered businesses: Business PAN and Date of Incorporation
     • For individuals: Personal PAN
  2. CKYC Record Check:
     • Razorpay checks if CKYC record exists for your PAN.
  3. Consent via OTP:
     • If CKYC record is found, you must enter the mobile number linked to the CKYC.
     • Enter the OTP sent by the CKYC system to provide consent.
  4. Instant Verification
     • Documents auto-fetched from CKYC
     • Identity verified instantly
     • Proceed to additional requirements (if any)
  5. CKYC Consent Process
     • For Registered Businesses: Your CKYC record is looked up using Business PAN and Date of Incorporation.
     • Date of Incorporation Sources:
       • Certificate of Incorporation
       • GST Certificate
       • Udyam Registration
       • Business PAN document
     • For Individuals/Proprietorships: Your CKYC record is looked up using Personal PAN and Mobile OTP verification.

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Traditional Verification + Video KYC

• Required when CKYC data unavailable
• Upload required documents
• Complete Video KYC with Authorised Signatory

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Account States

The status of your Dashboard account after signing up and submitting your KYC details might be in one of the following states:

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Account Status | Description

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under_review| When you have successfully submitted the KYC requirements and our team is reviewing the request.

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needs_clarification| When you are asked to provide clarifications related to the KYC details submitted.

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activated| When your KYC is approved and your account is ready to accept payments and settlements.

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suspended| When your account is disabled due to risk and compliance reasons. Contact our support team for a resolution.

rejected| When the KYC details submitted by you are rejected. You can try creating a new account with correct KYC details.

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1. Sign Up

To set up a Razorpay Account, go to the Razorpay website and click Sign Up. Follow these steps for a smooth sign up process:

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Contact Details

Provide your contact details to get started:

1. Enter your Mobile Number.
2. Click Send OTP.
3. Enter the OTP sent to your mobile number. If you did not receive the OTP, click Resend OTP.
4. Click Submit OTP.
5. Enter your Name and click Continue.

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Business Details

Provide the following business details:

1. Enter your Brand Name. This should be the name of your business that your customers recognise.
2. Click Continue.

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Communication Details

Provide details to receive account updates:

1. Enter your email id to receive account updates on your email and click Send OTP.
2. Enter the OTP sent to your email id and click Continue.

You can start accepting payments from customers once your KYC is completed.

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2. Submit KYC Details

Upon creating an account, you can start accepting payments from customers once your KYC is completed. The operations team will subsequently contact you to activate your account. After Successful Activation

• Accept payments without any amount limits.
• Razorpay will automatically settle payments in your bank account as per your settlement cycle.
• Request for other payment methods.

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Set Up Multiple Accounts

As a business owner, you may need different accounts for different kinds of work. However, it is challenging to obtain a new mobile number each time you want to set up an account. With Multi-Account, you can set up different accounts using the same mobile number and email id as your existing account.

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Example

Assume Gaurav is an Indian business owner who has an account with Razorpay using Mobile Number: 9000090000 and Email Id: gaurav.kumar@example.com. Gaurav uses Multi-Account feature to set up another account. Razorpay will use the same number and email id as shown above to set up the other account. This will work in a similar way in your respective country.

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Set up Another Account Using Website

1. Go to the website and click Sign Up.
2. Enter your mobile number or email id and click Continue.
3. Enter the OTP sent to your registered mobile number and click Verify.
4. All the accounts linked to the entered number/email is are displayed. Click Create a new account.
5. Select the country and click Verify.
6. Your existing number and email id is already registered with the new account. Enter your name and continue with Sign Up and KYC.

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Set Up Another Account Using Dashboard

1. Log in to the Dashboard.
2. Click the profile icon → Switch Merchant.
3. Click Create A New Account.
4. Select the country and click Verify.
5. Your existing number and email id is already registered with the new account. Enter your name and continue with Sign Up and KYC.

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Assisted Onboarding

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Why Hire an Onboarding Manager

• Dedicated onboarding manager: Receive personalised support with a dedicated onboarding manager assigned to you within 1 hour.
• Swift account activation: Get your account activated within 8 business hours and start accepting payments via Razorpay.
• End-to-end assistance: Receive comprehensive support until you complete your first transaction, addressing any queries throughout the process.

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How to Hire an Onboarding Manager

1. On the Razorpay sign-up page, sign up using your mobile number.
2. Click Know more under Hire an onboarding manager for faster account set up!. Complete the payment.

An onboarding manager will be assigned to you within 1 hour to help you set up your account.

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Related Information

• KYC Documents
• Frequently Asked Questions (FAQs)