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View Disputes

Follow the steps given below to view dispute details from the Dashboard.

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To view disputes:

  1. Log in to the Dashboard.
  2. Select Transactions from the left menu and click Disputes.
  3. A list of all the disputes is displayed. Click Details to view the details of the dispute.

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View Disputes Using APIs

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Accept Disputes

In case the customer’s dispute is valid, you can accept the dispute. When you accept a dispute:
  1. The corresponding amount will be deducted from your Razorpay account balance.
  2. The dispute’s status will be changed to lost.
Handy TipsYou can accept only those disputes that are in open state and fall within the respond by date.Follow the steps given below to accept disputes from the Dashboard.

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To accept disputes:

  1. Log in to the Dashboard.
  2. Select Transactions from the left menu and click Disputes.
  3. A list of all the disputes is displayed. Click Details for the required Dispute id.
  4. Click Accept Dispute on the right pane.
  5. Click Yes, Accept to confirm. The amount will be deducted from your Razorpay account balance.

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Accept Disputes Using API

Accept a dispute using the Accept a Dispute API.

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Contest Disputes

In case the goods or services have been provided to the customer, you can contest the dispute and submit the proof of deliveries, invoices or any other authorised proof of product/service delivery as evidence. Follow the steps given below to contest disputes and submit evidence from the Dashboard.

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To contest disputes:

  1. Log in to the Dashboard.
  2. Select Transactions from the left menu and click Disputes.
  3. A list of all disputes is displayed. Click Details for any dispute ID to open the right-side pane.
  4. Click Contest & upload evidence.
  5. You can choose to contest the dispute for the full payment amount or a partial amount. To contest for partial amount, click Edit and enter the amount you want to contest.
  6. In the Explanation field, provide the reason why the dispute is invalid.
  7. In the Supporting Evidence section, select the evidence type in the Add Document field and upload the document. You can upload multiple documents to support your claim. The supported document types are, PDF, PNG and JPG.
  8. Click Submit Evidence.
  9. Click Yes Contest to confirm.

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Contest Disputes Using API

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Download Disputes Report

You can download disputes as a file from the Dashboard. To download disputes report:
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Step 1

Log in to the Dashboard.
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Step 2

Select Transactions from the left menu and click Disputes.
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Step 3

A list of all the disputes is displayed. Apply the required filters for disputes and click the download icon on the right.