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  • Buyer Protection Changelog: Discover new features, updates and deprecations related to the Buyer Protection (since Jan 2024).
    • Troubleshooting & FAQs: Find answers to frequently asked questions about Razorpay Buyer Protection.
The Razorpay Buyer Protection Program ensures the safety of your customers’ purchases. It offers customers added assurance and protection when using our platform in accordance with our terms and conditions outlined in the user agreement. Customers can initiate a claim at no cost. If eligible, the program provides a full reimbursement of the transaction value to the customer. Razorpay reserves the right to determine the validity and eligibility of claims based on the program’s criteria and any relevant information shared during the resolution process.
Feature RequestThis is an on-demand feature. Fill in the form or raise a request with our support team to get this feature enabled on your account.

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Parties Involved

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Term | Description

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Seller | The business that lists products on their website or app and is affiliated with Razorpay.

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Buyer | Customers who purchase products from sellers.

Razorpay | The platform through which buyers can initiate claims.

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Advantages for Sellers

  • Increase in Customer Conversion By showcasing that your customers’ purchases are protected, you build trust and reassure them of safety against fraudulent activities. This trust encourages customers to complete their purchases, resulting in higher conversion rates.
  • Improved ROI Higher conversion rates, increased prepaid orders, and better customer retention lead to significant profit growth. Confident customers and fewer drop-offs contribute to a substantial return on investment.
  • Boost in Prepaid Orders With the added assurance, customers are more inclined to choose prepaid payment options. This trust encourages them to make upfront payments, reducing cart abandonment.
  • Customer Retention and Repeat Purchases A secure purchasing experience builds customer trust and loyalty over time. Satisfied customers are more likely to return for future transactions, increasing repeat purchases and improving retention.

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Integration

You can integrate the widget on your Shopify Store.