Skip to main content
You can initiate refunds from the Dashboard or using APIs.

​
Refund Failures

There are some situations where it is not possible to refund a payment received on a virtual account. These are listed below:
  • UPI payments initiated from UPI PSP apps such as Google Pay, PhonePe. Such payments do not show remitter bank account details and it is not possible to process a refund.
  • IMPS Payments made from a small number of banks that do not share the payer’s account number and such payments cannot be automatically refunded.
  • Payments made from Non-Resident External (NRE) bank accounts. In such cases, Razorpay is not permitted to deposit money into the account and it is not possible to process a refund.
In each of these cases, if a refund is still necessary, you can obtain alternate bank account details from your customer and raise a request on the Support Portal to initiate a refund.