Set Default Speed of Refunds
Depending on your business needs, you can select from the following:- Normal Refund
normal. The customers will receive their refunds within 5-7 business days.
- Instant Refund
optimum. Razorpay attempts to initiate fund transfer using IMPS, NEFT or UPI. The customer will receive the refunds instantly. If unsuccessful, Razorpay processes the refund via the normal speed.
The selected speed is set as the default speed and all the refunds, thereafter, will be processed at the chosen speed.
To set the default speed for all the refunds:
1
Step 1
Log in to the Dashboard.
2
Step 2
Navigate to Account & Settings and click Capture and refund settings under the Payments and refunds section.
3
Step 3
In the Default Refund Speed section, choose between Normal Refund and Instant Refund.
Override Default Refund Speed
You can override the default refund speed while refunding a payment from the Transactions → Payments tab of the Dashboard. Watch this video to see how to override the default refund speed while issuing a refund. The possible ways in which you can switch between Normal and Instant Refunds are listed below:Default Speed setting | All Refunds | Refund Payment option | Processed speed of the Refund
Normal Refund | All the refunds are processed at the normal speed. | Refund Instantly option is selected. | The refund is processed at the optimum speed. If an instant refund is not possible, Razorpay initiates a normal refund.
Instant Refund | All the refunds are processed at an optimum speed.
If an instant refund is not possible, Razorpay initiates a normal refund. | Refund Instantly option is unselected. | The refund is processed at the normal speed.
To set the default speed for all the refunds:
1
Step 1
Log in to the Dashboard.
2
Step 2
Navigate to Account & Settings and select Capture and refund settings.
3
Step 3
In the Default Refund Speed section, choose between Normal Refund and Instant Refund.