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1. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:
  1. Reinstall the Razorpay for Easy Digital Downloads plugin.
  2. We recommend you to keep your WordPress and Razorpay for Easy Digital Downloads plugins up to date. You can find the latest versions here.
  3. Ensure your current theme is compatible with the Razorpay for Easy Digital Downloads plugin. If not, switch to the default WordPress theme and provide us with the name of your current theme.
  4. If the issue persists after following these steps, contact our Support team. Provide the following information while creating a ticket:
    • WordPress version
    • Easy Digital Downloads version
    • Razorpay for Easy Digital Downloads plugin version
    • PHP version
    • WordPress theme
    • Steps to reproduce the issue (Screen recording/Screenshots)
    • Error logs, if any
    • Staging website credentials (login URL, login id, and password)

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2. Does the Easy Digital Downloads plugin support 3 or 0 decimal unit currencies?

The Easy Digital Downloads plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).