Skip to main content

​
1. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:
  1. Reinstall the Razorpay Arastta plugin and ensure that your system meets all the requirements mentioned here.
  2. We recommend you to keep your Razorpay Arastta plugin up to date. You can find the latest versions here.
  3. If the issue persists after following these steps, contact our Support team. Provide the following information while creating a ticket:
    • Razorpay Arastta plugin version
    • Steps to reproduce the issue (Screen recording/Screenshots)
    • Error logs, if any
    • Staging website credentials (login URL, login id, and password)

​
2. Does the Arastta plugin support 3 or 0 decimal unit currencies?

The Arastta plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).