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Convenience fees are smoothly integrated into Razorpay Checkout, ensuring a seamless customer experience. In case of a refund, the customer receives both the convenience fee and the original payment amount.
Handy Tips
  • INR is the only supported currency. This feature is not available for international payments.
  • This feature is not available for:
  • Smart Collect (via VA, VPA and QR Codes)
  • Route
  • Subscriptions (via Emandate and Paper NACH)

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Enable Customer Fee Bearer

To enable customer fee bearer for your account:
  • Reach out to your Account Manager and share the fees with them that need to be configured for each payment gateway.

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How it Works

Given below is the customer payment flow:
1

Step 1

The customer selects an item on your website/Payment Link/Payment Page and clicks the pay button.
2

Step 2

The checkout pop-up page is displayed. The customer selects the payment method and the payment gateway through which they want to make the payment.
3

Step 3

The Fee Breakup page containing the Convenience Fee appears, and the customer clicks Continue and pay.
4

Step 4

The customer is redirected to the payment success screen.
Handy TipsAll Optimizer gateways support the Customer Fee Bearer feature. Know more about the gateways supported by Optimizer.

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Communication

You should inform customers about the convenience fees, as we do not notify them of them except at checkout. In the Razorpay payment acknowledgement email sent after a successful payment, the convenience fees are included in the total amount without a breakdown.