Skip to main content

​
Issue a Refund

Watch this video to see how to issue refunds to your customers. To issue a refund:
1

Step 1

Log in to the Dashboard and click Route under PAYMENT PRODUCTS.
2

Step 2

Click the Payments tab and then click the relevant Payment ID.
3

Step 3

In the Payment details pane, click Issue Refund.
  1. For a full refund, enter the total transaction amount. Enter comments if required, and then click Issue Full Refund.
  2. For a partial refund, enter the amount. Enter comments if required, and then click Issue Partial Refund.
4

Step 4

The refund transfer happens from your primary account. Hence, you must create a corresponding reversal for the Linked Account. This can be done manually, or you may use the Reverse all Route Transfers as well option for automatic reversal.
5

Step 5

A dialog box is displayed. Click Yes, Refund.