Troubleshooting & FAQs

​

1. How to handle situations where a customer has pressed the Back button on the browser before the payment is complete?

    /**
    * In your activity, you need to override onBackPressed
    */
    @Override
    public void onBackPressed() {
   	 if(razorpay != null){
   	 	razorpay.onBackPressed();
   	 }
   	 super.onBackPressed();
    }

​

2. How to change API keys?

/**
* change the API key
*/
razorpay.changeMerchantKey("YOUR_KEY_ID");

​

3. How can I check the Razorpay Android Custom SDK version?

1. Open your Android project in Android Studio.
2. Navigate to the build.gradle file of your app module (usually app/build.gradle).
3. Locate the dependencies block in the file.
4. Find the line that includes the Razorpay SDK dependency. The version number will be alongside the SDK name in the formatx.y.z.
   build.gradle

   dependencies {
   implementation 'com.razorpay:customui:3.9.22'
   }
   

​

4. How can I update the Razorpay Android Custom SDK version?

1. Check the latest SDK version.
2. In the app-level gradle build file, update the SDK version to the latest release.
   Update SDK

   dependencies {
   //    … other dependencies
   //  For Razorpay checkout SDK
   implementation ‘com.razorpay:customui:‘
   //    … other dependencies
   
   }
   
3. After updating, sync gradle and check for any compile-time errors.
4. Ensure all changes are correctly integrated and the application functions as expected.

​

5. I received a policy violation notice from Google Play Store when trying to publish my Razorpay-integrated app. How do I proceed?

​

6. How to fetch Subscription details?

    JSONObject options = new JSONObject();
    options.put("subscription_id", subscription_id);
    razorpay.getPaymentMethods(options, new PaymentMethodsCallback() {
   	 @Override
   	 public void onPaymentMethodsReceived(String result) {
   	 	JSONObject paymentMethods = new JSONObject(result);
   	 }

   	 @Override
   	 public void onError(String error){

   	 }
   	 });
    });

​

7. How to fetch Subscription amount?

razorpay.getSubscriptionAmount("sub_id", new SubscriptionAmountCallback() {
@Override
public void onSubscriptionAmountReceived(long amount) {
}

@Override
public void onError(String error) {
}
});