How to Issue a Refund
Follow these steps to issue a refund:- Log in with your Dashboard credentials. You can also use the Login With Google option. If you have enabled the 2FA feature on your account, complete the OTP process.
- Navigate to Transactions → Payments. Tap on the payment for which you have to issue a refund.
- Tap Issue Refund.
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Provide the following details:
- Enter the refund amount. You can choose to make a full or partial refund.
- Select Refund Instantly if you want the refund to reach the customer within a day’s time.
Handy Tips
- Instant refund carries additional fees.
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This feature is available only on Netbanking, UPI and select debit and credit cards. Check the complete list of payment methods.
- You can add a comment. This is an optional field.
- Tap Issue Full/Partial Refund.
- Tap Yes, Issue Refund to confirm. You get a confirmation popup as shown:
- To view the details, tap on the payment for which you initiated a refund.
Refund States
The table below lists the various states in the refund life cycle and provides a brief description about each.Status | Description
Pending | Razorpay is attempting to process the refund.
Processed | Once the refund has been processed, it goes to theprocessed state.