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Features

  • Manually review COD orders to filter out potential RTO orders.
  • Take necessary actions on COD orders based on the insights.
  • Evaluate orders on priority based on the risk levels.

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How it Works

Follow the steps given below:
1

Step 1

Log in to the Dashboard.
2

Step 2

Navigate to Magic Checkout.
3

Step 3

Select the platform of your e-commerce website, enter the relevant details and click Next.
4

Step 4

Navigate to RTO Reduction Setup → RTO Reduction.
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Step 5

Toggle on Manually review COD orders.
Watch Out!You can either opt for the automated option by enabling COD intelligence or manually review COD orders.
  1. Enter the required details based on the platform of your e-commerce website to align your actions performed on the Razorpay Dashboard with your e-commerce platform. No additional configuration is required to enable manual review. Enter the Consumer Key and Secret. Follow the steps given below:
    1. Log in to the WordPress account and navigate to WooCommerce → Settings.
    2. Navigate to Advanced → REST API.
    3. Click Add key.
    4. Enter the required details and click Generate API Key.
    5. Copy the API keys and paste them onto the Razorpay Dashboard. Click Submit.
    Enter the URL to review orders API, User name and Password. To generate the URL, click instructions and follow the steps. Copy the information and paste it on the Razorpay Dashboard. Click Submit.
  2. Click Enable manual review.
The COD option is enabled for all customers. You can now review the COD orders and take the necessary actions.

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Review COD Orders

Once you enable manual review for orders, navigate to Orders → COD Order Conversion on the Razorpay Dashboard. Under this section, you can review all the COD orders and take relevant actions. The list gets populated with orders as and when customers place an order for COD.
  • You can view the Razorpay Order ID, Receipt, Date when the order was placed and RTO risk level.
  • Click on a particular Order ID to view the Risk Reasons, recommendations and Customer Details.
Based on the Risk Reasons and our recommendation, you can take the following actions:

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Approve Order

There are no changes in the order. It indicates that you have reviewed the order but chose not to take action. Click the approve icon to approve the order.

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Cancel Order

You can cancel the order based on the risk level and our recommendation. For example, if we have noticed a high return behaviour associated with this order; we recommend cancelling the order. The order status will change to cancelled on the COD orders tab and your e-commerce platform. Click the cancel icon to cancel the order.

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Mark Order On Hold

It indicates that you have reviewed the order but have not decided what action to take. For example, if the address on order is incorrect, you might want to contact the customer and clarify the details. You can put the order on hold, review the order post clarification and decide if you want to approve or cancel the order. Click the on hold icon to put the order on hold. You can view the orders in the respective tabs, Approved Orders, Canceled Orders and On Hold Orders.

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E-Commerce Platform

Based on the action on the Razorpay Dashboard, the order status changes on your e-commerce platform as well.

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WooCommerce Dashboard

Refer to the order states given below:

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Action on Razorpay Dashboard | Status on WooCommerce Dashboard

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Approved Orders | Processing

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Canceled Orders | Failed

On Hold Orders | On hold

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Shopify Dashboard

Refer to the order states given below:

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Action on Razorpay Dashboard | Status on Shopify Dashboard

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Approved Orders | No change, remains Paid

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Canceled Orders | Strike through

On Hold Orders | hold tag in the Tags Section COD Review Workflow