1.1 Create a Customer in Server
Use Customers API to create customers with basic details such as name, email and contact details. You can try out our APIs on the Razorpay Postman Public Workspace. Fork the workspace and test the APIs with your Test API Keys. /customersCurl
Success
Request Parameters
name optional
: string Customer’s name. The name must be between 3-50 characters in length. For example, Gaurav Kumar.
contact mandatory
: string The customer’s phone number. A maximum length of 15 characters including country code. For example, +919000090000.
email optional
: string The customer’s email address. A maximum length of 64 characters for the username. For example, in “gaurav.kumar@example.com”, “gaurav.kumar” must not exceed 64 characters.
fail_existing optional
: string The request throws an exception by default if a customer with the exact details already exists. You can pass an additional parameter fail_existing to get the existing customer’s details in the response. Possible values:
1(default): If a customer with the same details already exists, throws an error.0: If a customer with the same details already exists, fetches details of the existing customer.
gstin optional
: string Customer’s GST number, if available.
For example, 29XAbbA4369J1PA.
notes optional
: object Key-value pair used to store additional information about the entity. Holds 15 key-value pairs, 256 characters (maximum) each. For example, "note_key": "Beam me up Scotty”.
Response Parameters
id
: string Unique identifier of the customer. For example, cust_1Aa00000000004.
entity
: string Indicates the type of entity.
name
: string Customer’s name. The name must be between 3-50 characters in length. For example, Gaurav Kumar.
contact
: string The customer’s phone number. A maximum length of 15 characters including country code. For example, +919000090000.
email
: string The customer’s email address. A maximum length of 64 characters for the username. For example, in “gaurav.kumar@example.com”, “gaurav.kumar” must not exceed 64 characters.
gstin
: string GST number linked to the customer.
For example, 29XAbbA4369J1PA.
notes
: object Key-value pair used to store additional information about the entity. Holds 15 key-value pairs, 256 characters (maximum) each. For example, "note_key": "Beam me up Scotty”.
created_at
: integer UNIX timestamp, when the customer was created. For example, 1234567890.
Error Response Parameters
Error | Cause | Solution
The API “ provided is invalid. | The API credentials passed in the API call differ from the ones generated on the Dashboard. Possible reasons: - Different keys for test mode and live modes.-
Expired API key. | The API keys must be active and entered correctly with no whitespace before or after the keys. Know how to Generate API keys.
Contact number should be at least 8 digits, including country code. | The contact number is less than 8 digits. | Enter contact number that meets the validation criteria. It should have at least 8 digits, including the country code. For example, “+919000090000”.
1.2 Create an Order in Server
You can create an order using the following API and send the additional information required for Import Flow. /ordersCurl
Success
Request Parameters
amount mandatory
: integer Payment amount in the smallest currency sub-unit. For example, if the amount to be charged is 299, then pass 29900 in this field. In the case of three decimal currencies, such as KWD, BHD and OMR, to accept a payment of 295.991, pass the value as 295990. And in the case of zero decimal currencies such as JPY, to accept a payment of 295, pass the value as 295.
Response Parameters
amount
: integer The amount for which the order was created, in currency subunits. For example, for an amount of 295, enter 29500.
amount_due
: integer The amount pending against the order.
amount_paid
: integer The amount paid against the order.
attempts
: integer The number of payment attempts, successful and failed, that have been made against this order.
created_at
: integer Indicates the Unix timestamp when this order was created.
currency
: string ISO code for the currency in which you want to accept the payment. The default length is 3 characters.
entity
: string Name of the entity. Here, it is order.
id
: string The unique identifier of the order.
notes
: object Key-value pair used to store additional information about the entity. Holds 15 key-value pairs, 256 characters (maximum) each. For example, "note_key": "Beam me up Scotty".
offer_id
: string The unique identifier of the offer. For example, offer_JHD834hjbxzhd38d.
receipt
: string Receipt number that corresponds to this order. Can have a maximum length of 40 characters and has to be unique.
status
: string The status of the order. Possible values:
created: When you create an order, it is in thecreatedstate. It stays in this state till a payment is attempted on it.attempted: An order changes to theattemptedstate following the first payment attempt and remains in this state until at least one payment is successfully processed and captured.paid: After the successful capture of the payment, the order moves to thepaidstate. No further payment requests are permitted once the order moves to thepaidstate. The order stays in thepaidstate even if the payment associated with the order is refunded.
Error Response Parameters
Error | Cause | Solution
The API “ provided is invalid. | The API credentials passed in the API call differ from the ones generated on the Dashboard. Possible reasons: - Different keys for test mode and live modes.-
Expired API key. | The API keys must be active and entered correctly with no whitespace before or after the keys.
The amount must be at least INR 1.00. | The amount specified is less than the minimum amount. Currency subunits, such as paise (in the case of INR), should always be greater than 100. | Enter an amount equal to or greater than the minimum amount, that is 100.
The field name is required. | A mandatory field is missing. | Ensure all mandatory fields and values are present.
1.3 Integrate with Checkout on Client-Side
Add the Pay button on your web page using the checkout code, Handler Function or Callback URL.Handler Function or Callback URL
Handler Function | Callback URL
When you use this: - On successful payment, the customer is shown your web page.- On failure, the customer is notified of the failure and asked to retry the payment. | When you use this: - On successful payment, the customer is redirected to the specified URL, for example, a payment success page.
- On failure, the customer is asked to retry the payment.
Code to Add Pay Button
Copy-paste the parameters asoptions in your code:
Callback URL (JS) Checkout Code
Handy Tips
Supported Payment Methods
Following payment methods are supported under the Import Flow:- Netbanking
- UPI
- Cards
Request Parameters
key mandatory
: string API Key ID generated from the Razorpay Dashboard.
amount mandatory
: integer The amount to be paid by the customer in currency subunits. For example, if the amount is 500, enter 50000.
currency mandatory
: string The currency in which the payment should be made by the customer. See the list of supported currencies.
name mandatory
: string Your Business/Enterprise name shown on the Checkout form. For example, Acme Corp.
description optional
: string Description of the purchase item shown on the Checkout form. It should start with an alphanumeric character.
image optional
: string Link to an image (usually your business logo) shown on the Checkout form. Can also be a base64 string if you are not loading the image from a network.
customer_id optional
: string Unique identifier of the customer received in response of Create Customer API. This will be mandatory field if you are creating a customer using Create Customer API. This is an optional field if you are directly creating an order without creating a customer.
order_id mandatory
: string Unique identifier of the order received in response of Create Order API.
modal
: object Options to handle the Checkout modal.
backdropclose optional
: boolean Indicates whether clicking the translucent blank space outside the Checkout form should close the form. Possible values:
true: Closes the form when your customer clicks outside the checkout form.false(default): Does not close the form when customer clicks outside the checkout form.
escape optional
: boolean Indicates whether pressing the escape key should close the Checkout form. Possible values:
true(default): Closes the form when the customer presses the escape key.false: Does not close the form when the customer presses the escape key.
handleback optional
: boolean Determines whether Checkout must behave similar to the browser when back button is pressed. Possible values:
true(default): Checkout behaves similarly to the browser. That is, when the browser’s back button is pressed, the Checkout also simulates a back press. This happens as long as the Checkout modal is open.false: Checkout does not simulate a back press when browser’s back button is pressed.
confirm_close optional
: boolean Determines whether a confirmation dialog box should be shown if customers attempts to close Checkout. Possible values:
true: Confirmation dialog box is shown.false(default): Confirmation dialog box is not shown.
ondismiss optional
: function Used to track the status of Checkout. You can pass a modal object with ondismiss: function()\{\} as options. This function is called when the modal is closed by the user.
animation optional
: boolean Shows an animation before loading of Checkout. Possible values:
true(default): Animation appears.false: Animation does not appear.
subscription_id optional
: string If you are accepting recurring payments using Razorpay Checkout, you should pass the relevant subscription_id to the Checkout. Know more about Subscriptions on Checkout.
subscription_card_change optional
: boolean Permit or restrict customer from changing the card linked to the subscription. You can also do this from the hosted page. Possible values:
true: Allow the customer to change the card from Checkout.false(default): Do not allow the customer to change the card from Checkout.
recurring optional
: boolean Determines if you are accepting recurring (charge-at-will) payments on Checkout via instruments such as emandate, paper NACH and so on. Possible values:
true: You are accepting recurring payments.false(default): You are not accepting recurring payments.
callback_url optional
: string Customers will be redirected to this URL on successful payment. Ensure that the domain of the Callback URL is allowlisted.
redirect optional
: boolean Determines whether to post a response to the event handler post payment completion or redirect to Callback URL. callback_url must be passed while using this parameter. Possible values:
true: Customer is redirected to the specified callback URL in case of payment failure.false(default): Customer is shown the Checkout popup to retry the payment with the suggested next best option.
send_sms_hash optional
: boolean Used to auto-read OTP for cards and net banking pages. Applicable from Android SDK version 1.5.9 and above. Possible values:
true: OTP is auto-read.false(default): OTP is not auto-read.
allow_rotation optional
: boolean Used to rotate payment page as per screen orientation. Applicable from Android SDK version 1.6.4 and above. Possible values:
true: Payment page can be rotated.false(default): Payment page cannot be rotated.
retry optional
: object Parameters that enable retry of payment on the checkout.
enabled
: boolean Determines whether the customers can retry payments on the checkout. Possible values:
true(default): Enables customers to retry payments with the suggested next best option.false: Disables customers from retrying the payment.
max_count
: integer The number of times the customer can retry the payment with the suggested next best option. We recommend you to set this to 4. Having a larger number here can cause loops to occur.
Errors
Given below is a list of errors you may face while integrating with checkout on the client-side.Error | Cause | Solution
The id provided does not exist. | Occurs when there is a mismatch between the API keys used while creating the order_id/customer_id and the API key passed in the checkout. | Make sure that the API keys passed in the checkout are the same as the API keys used while creating the order_id/customer_id.
Blocked by CORS policy. | Occurs when the server-to-server request is hit from the front end instead. | Make sure that the API calls are made from the server side and not the client side.
Configure Payment Methods (Optional)
Multiple payment methods are available on the Razorpay Web Standard Checkout.- The payment methods are fixed and cannot be changed.
- You can configure the order or make certain payment methods prominent. Know more about configuring payment methods.
1.4 Handle Payment Success and Failure
The way the Payment Success and Failure scenarios are handled depends on the Checkout Sample Code you used in the last step.Checkout with Handler Function
If you used the sample code with the handler function: The customer sees your website page. The checkout returns the response object of the successful payment (razorpay_payment_id, razorpay_order_id and razorpay_signature). Collect these and send them to your server. The customer is notified about payment failure and asked to retry the payment. Know about the error parameters.Failure Handling Code
Checkout with Callback URL
If you used the sample code with the callback URL: Razorpay makes a POST call to the callback URL with the razorpay_payment_id, razorpay_order_id and razorpay_signature in the response object of the successful payment. Only successful authorisations are auto-submitted. In case of failed payments, the checkout is displayed again to facilitate payment retry.1.5 Store Fields in Your Server
A successful payment returns the following fields to the Checkout form.Success Callback
- You need to store these fields in your server.
- You can confirm the authenticity of these details by verifying the signature in the next step.
Success Callback
razorpay_payment_id
: string Unique identifier for the payment returned by Checkout only for successful payments.
razorpay_order_id
: string Unique identifier for the order returned by Checkout.
razorpay_signature
: string Signature returned by the Checkout. This is used to verify the payment.
1.6 Verify Payment Signature
This is a mandatory step to confirm the authenticity of the details returned to the Checkout form for successful payments.To verify the razorpay_signature returned to you by the Checkout form:
-
Create a signature in your server using the following attributes:
order_id: Retrieve theorder_idfrom your server. Do not use therazorpay_order_idreturned by Checkout.razorpay_payment_id: Returned by Checkout.key_secret: Available in your server. Thekey_secretthat was generated from the Dashboard.
-
Use the SHA256 algorithm, the
razorpay_payment_idand theorder_idto construct a HMAC hex digest as shown below:HMAC Hex Digest -
If the signature you generate on your server matches the
razorpay_signaturereturned to you by the Checkout form, the payment received is from an authentic source.
Generate Signature on Your Server
Given below is the sample code for payment signature verification:Java
Post Signature Verification
After you have completed the integration, you can set up webhooks, make test payments, replace the test key with the live key and integrate with other APIs. Here are the links to our SDKs for the supported platforms.1.7 Verify Payment Status
Handy Tips
captured. Refer to the payment capture settings page to know how to capture payments automatically.
You can track the payment status in three ways:
To verify the payment status from the Razorpay Dashboard:- Log in to the Razorpay Dashboard and navigate to Transactions → Payments.
- Check if a Payment Id has been generated and note the status. In case of a successful payment, the status is marked as Captured.
Example
If you have subscribed to theorder.paid webhook event, you will receive a notification every time a customer pays you for an order.
Poll Payment APIs to check the payment status.
1.8 Invoice Collection
Invoice Submission via SFTP
You can automate invoice uploads using Secure File Transfer Protocol (SFTP), enabling streamlined, secure file transfer.Steps to Connect with Razorpay via SFTP
1. Share Your Public Key
- Required for setting up SFTP credentials and folder access.
- Submit your SSH public key to your Razorpay point of contact.
- Supported SSH key formats:
- RSA (2048-bit or higher). For example,
ssh-rsa. - ECDSA. For example,
ssh-ecdsa. - Ed25519. For example,
ssh-ed25519.
- RSA (2048-bit or higher). For example,
- Ensure your key is in the correct format. Using an unsupported or incorrectly formatted key will result in authentication failure.
2. IP Whitelisting
- Only requests from your whitelisted IPs will be accepted.
- Share a list of authorised outbound IPs to enable secure access.
- Maximum of 4 IP addresses can be whitelisted.
- SFTP access will work only from the whitelisted IPs. Attempting to connect from any other IP address will result in connection failure.
3. Credentials & Access Details
- Razorpay will provide:
- Hostname:
sftp.razorpay.com - Port:
22 - Username
- Path prefix (based on your
MID)
- Hostname:
- Use your private key (corresponding to the public key you shared) to authenticate while connecting to Razorpay’s SFTP.
- Use an SFTP client to connect.
- Test your connection: Run
telnet sftp.razorpay.com 22to verify connectivity before attempting SFTP access.
How to Share Invoices via SFTP
File Path Format
Use the following folder and file structure: “/invoiceUpload/automated//YYYY-MM-DD/InvoiceNumber.pdf.” For example:/invoiceUpload/automated/MDoeHNNpi0nB7m/2025-05-10/INV_09876.pdf
File Types and Flows
Direction | Filename Format | Description
Client → Razorpay |InvoiceNumber.pdf | Inbound File: This will be the invoices submitted by you to Razorpay. It should always be in PDF format. Example: INV_09876.pdf
Invoice ID Validation Process
Razorpay enforces strong validation rules to prevent duplicate or invalid invoice usage.Successful Payments
- Status:
Captured - Invoice Action: Permanently blocked
- Note: Same invoice ID cannot be reused.
Failed Payments
- Status:
Failed - Invoice Action: Released
- Note: Invoice ID can be reused.
Payments in Intermediate States
- Status:
CreatedorAuthorised - Invoice Action: Temporarily blocked
- Note: Invoice ID is reusable only after final status (
FailedorCaptured) is reached.
Refunded Payments
Auto-Refunded (Never Captured)
- Status:
Refunded - Action: Invoice ID is released.
- Note: ID can be reused.
Merchant-Initiated Refund (Post-Capture)
- Status:
Refunded - Action: Invoice ID is permanently blocked.
- Note: Cannot be reused.
AML Screening Process
As per RBI regulations, payments to offshore accounts must undergo AML (Anti-Money Laundering) checks by Razorpay’s Authorised Dealer (AD) Bank.Daily AML Communication
- You will receive daily emails listing transactions flagged for additional details.
- Subject Line:
Additional Details Required - [Business Name]_MDoeHNNpi0nB7m.
Turnaround Time
- Share required information within 5 working days to avoid auto-cancellation.
- Information may include: Full name, address, ownership, percentage of ownership, nature of business, purpose of payment, business website, company, date of birth/incorporation, place of birth/incorporation and so on.
Consequences of Delay
Missing TAT results in:- Razorpay lien-marking the funds or
- Refund initiation via Dashboard/API.
Best Practices for Invoice IDs
To ensure seamless experience and compliance:- Always generate unique invoice IDs per payment.
- Acceptable IDs:
- Razorpay
order_id. - Your internal unique invoice number.
- Razorpay
- Do not reuse invoice IDs for different transactions unless the original payment has failed.