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You are a registered Razorpay UserIf you have a Razorpay User ID (Merchant ID/MID), and you:
  • Run a business or are a freelancer.
  • Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.
Not registered yet? Sign up with Razorpay

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Contact Razorpay Support

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To contact the Razorpay Support team:

  1. Log in to the Dashboard.
  2. Click Help for Quick actions or to Get in touch.
  3. You have the following options in the Get in touch section:
    • Create support ticket: Check existing queries or raise a new support ticket
    • Contact Us: Start a live chat with us or request a callback for quicker resolution (selected users only)
You can also scroll further down and click Documentation to know about the various Razorpay offerings, integrations and APIs.

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Create Support Ticket

You can check existing queries or raise a new support ticket through the Dashboard. Watch this video to know how to raise a ticket.

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To raise a new ticket:

  1. Log in to the Dashboard.
  2. Navigate to Account & Settings → Support tickets (under Business settings).
  3. Click Support tickets.
  4. Click + Raise New Query and select the relevant topic and sub-topic.
  5. Enter the details of your query and Upload file if necessary. Click Create support ticket.
  6. Confirm your phone number. The support ticket is created and details are sent to your registered email id. Click Done.

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Track Status of Existing Tickets

Know how to track your support tickets on the Dashboard.
Handy TipsFor a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.

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Contact Us

This feature is available for selected users only. If it is visible for your account, you can chat with a member of the Support Team between 10 a.m. and 10 p.m. on all working days for instant communication.

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To start a live chat with us:

  1. Log in to the Dashboard.
  2. Click Help, in the Get in touch section, click Contact Us.
  3. Select the relevant topics and sub-topics.
  4. On the pop-up, click Start Chat for a live chat or Request for callback.
for any issues and more information.
Customer Looking for RefundsIf you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about Customer Refunds.

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Escalate a Support Ticket

Escalating a ticket moves your ticket to a priority resolution queue. A representative will then contact you by phone within the next two hours to address your issue. The Escalate Now button appears on your support ticket within the Dashboard when we do not meet our committed Turnaround Time (TAT) or Service Level Agreement (SLA) for ticket resolution. To escalate a support ticket:
  1. Locate the Escalate Now button on the Dashboard.
    • You can find this button in the help chat as shown below:
    • This button will also show up on the Account & Settings > Support Tickets page:
  2. Click Escalate Now. The ticket is now escalated and is moved to a priority resolution queue.