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Use this endpoint to register a complaint for a failed or unsatisfactory UPI transaction.

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Request

Curl

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Response

Success

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Parameters

reference_id mandatory : string Unique id generated by the business for the complaint. upi_transaction_id mandatory : string Unique transaction id on which the complaint is raised. upi_original_transaction_id mandatory : string Original UPI transaction id used at the time of payment. upi_initiation_mode optional : enum Indicates the 2-digit code defined by NPCI. Possible values:
  • 00: Default - When no specific code is assigned or for general default scenarios.
  • 01: QR Code - For making payments by scanning a standard QR code.
  • 02: Secure QR Code - For payments that require additional security with QR codes.
  • 03: Bharat QR Code - For interoperable payments across various payment networks using Bharat QR.
  • 04: Intent - For payments initiated by an intent from an application or browser.
  • 05: Secure Intent - For payments initiated by a secure intent from an app or browser.
  • 06: NFC (Near Field Communication) - For contactless payments using NFC technology.
  • 07: BLE (Bluetooth) - For payments made through Bluetooth Low Energy technology.
  • 08: UHF (Ultra High Frequency) - For payments made using UHF technology, typically for toll payments.
  • 09: Aadhaar - For payments authenticated using an Aadhaar number and biometric verification.
  • 10: SDK (Software Development Kit) - For payments initiated through an SDK embedded in an app.
  • 11: UPI-Mandate - For setting up recurring payments or mandates using UPI.
  • 12: FIR (Foreign Inward Remittance) - For receiving remittances from foreign countries.
  • 13: QR Mandate - For setting up recurring payments using a QR code.
  • 14: BBPS - For making bill payments through the Bharat Bill Payment System.
upi_purpose_code optional : enum The 2-digit code defined by NPCI present in the intent URL or QR codes. Possible values:
  • 01: SEBI
  • 02: AMC
  • 03: Travel
  • 04: Hospitality
  • 05: Hospital
  • 06: Telecom
  • 07: Insurance
  • 08: Education
  • 09: Gifting
  • 10: BBPS
  • 11: Global UPI
  • 12: Metro ATM QR
  • 13: Non-metro ATM QR
  • 14: Standing Instruction
  • 15: Corporate disbursement
upi_reference_category mandatory : string The 2-digit code defined by NPCI present in the intent URL or QR codes. Possible values:
  • 00: NULL
  • 01: Advertisement
  • 02: Invoice
upi_reference_url optional : string Indicates a URL that, upon clicking, provides the customer with further transaction details such as bill details, bill copy, order copy, ticket details, and so on. When used, this URL should be related to the particular transaction and not be used to send unsolicited information irrelevant to the transaction. request_adjustment_amount : integer Complaint amount in paisa. request_adjustment_code : string NPCI-defined reason code for complaint. request_adjustment_flag : string NPCI-defined flag associated with the complaint reason. description : string Description for the complaint.

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Parameters

entity : string Entity type. Here it is upi.complaint. reference_id : string Business-generated complaint reference id. upi_reference_id : string Identifier returned by Razorpay for the complaint. upi_transaction_id : string UPI transaction id related to the complaint. upi_response_code : string Code returned by NPCI indicating complaint status. upi_customer_reference_number : string Complaint id shared by NPCI. payee : object The payee details. vpa : string The VPA of the payee. name : string The name of the payee. description : string Acknowledgement or status description. status : string Indicates the complaint status. Possible values:
  • initiated
  • active
  • completed
  • paused
  • failed
request_adjustment_amount : integer The adjustment amount for the complaint, in paise. request_adjustment_code : string Code representing complaint reason from NPCI. request_adjustment_flag : string Flag associated with the complaint reason from NPCI.