Responses
You can view all the feedback posted by your customers. You can view, filter, delete, sort and export all the feedback from this page. The Responses tab includes multiple features to help you manage feedback effectively.Filter
With the filter option, you can quickly narrow down feedback entries based on specific parameters. You can apply filters based on:- Date and Time
- Ratings
- Campaign
- Store
Export
With the Export option, you can export feedback data in CSV format for external analysis or reporting purposes. Filters can be applied before export to ensure only relevant feedback data is exported.Campaigns
The Campaigns page provides a singular window to view feedback related to all your past and ongoing campaigns, as well as create new feedback forms to collect customer feedback. This page gives you full control to manage, monitor and analyse campaign-specific feedback across your stores. It is a page to view all the feedback posted by the customers about your past and present campaigns and also create new feedback forms. You can view, filter, sort, create new feedback forms for your campaigns, search and export campaign feedback from here.Campaign Table
The main table displays the following details for each campaign:- Name
- Date
- Type
- Status (can be updated directly from the table)
- Actions
New Campaign
The New Campaign feature allows you to create new feedback forms for your campaigns.Steps to create a new feedback form:
- Select the brand or brands for which you want to create the form.
- Select the specific store.
- Enter the campaign name and click on next.
- A new window will open where you can configure auto-generated messages based on the star ratings your customers provide.
- You can add a rating caption and provide response options for each rating.
- To add an option, click on + add option.
- To copy the message from the previous rating, click on use as previous.
- After configuring all details, click on save campaign. The newly created campaign will appear in the main table.
Edit Action
This allows you to edit the automated responses set for each customer rating. You can also preview how the message will appear to customers in phone view.Message Action
You can view customer feedback for the selected campaign and reply to their ratings directly from here.Export Action
The export feature allows you to export campaign feedback data in Excel format for external analysis.Reports Action
The Reports action displays a summary of all ratings and feedback received for the selected campaign.Sort By
You can sort the campaigns by newest first or oldest first to easily manage recent and past campaigns.Filter
The filter allows you to quickly display campaigns of relevance based on:- Date and Time