bank_technical_error
- Description: The payment failed due to a downtime on the UPI provider.
- Next Steps: In the case of Standard Checkout, please guide your customers in interpreting downtime information during the checkout process and encourage them to consider using a UPI App to successfully complete the transaction.
credit_failed
Customer Bank Account Mismatch- Description: The payment was unsuccessful because the customer selected a different bank account that was not used during the time of registration with your business.
- Next Steps: Please ask your customers to use the bank account they initially registered with your business to make the payment.
Partner Bank Downtime
- Description: The payment failed due to a downtime on our partner bank.
- Next Steps: Payment Aggregators depend on partner banks for payment processing, and instances of failure like these are beyond our control.
gateway_technical_error
Partner Bank Technical Issues- Description: The payment could not be completed due to technical issues from the partner bank.
- Next Steps: Payment Aggregators depend on partner banks for payment processing, and instances of failure like these are beyond our control.
Partner Bank Downtime
- Description: The payment failed due to a downtime on our partner bank.
- Next Steps: Payment Aggregators depend on the partner banks for payment processing, and instances of failure like these are beyond our control.
insufficient_funds
- Description: The payment did not go through because the customer’s bank account did not have enough funds to complete the transaction.
- Next Steps: Notify your customers to confirm they have sufficient funds before initiating a transaction or choosing a different bank account with adequate balance. Additionally, customers can check their account balance on the UPI App using the Check balance feature.
invalid_vpa
- Description: The payment was unsuccessful due to the customer not being a valid user on the UPI App.
- Next Steps: Guide your customers in finalising the registration process by linking their bank account with the VPA on the UPI App. Please request customers to re-attempt the payment after completing the registration steps.
payment_cancelled
- Description: The payment could not be completed because the customer cancelled the transaction or pressed the back button during the payment processing period.
- Next Steps: Please suggest to your customers to make another attempt.
payment_collect_request_expired
- Description: The payment could not be completed as the customer exceeded the time limit for payment processing. This time limit is typically 10 minutes unless otherwise specified.
- Next Steps: Please request the customer to complete the payment within the specified time limit.
payment_declined
- Description: The payment did not go through because the funds could not be debited from the customer’s bank account.
- Next Steps: Please suggest to your customers to make another attempt.
payment_timed_out
Customer Exceeded Payment Time Limit- Description: The payment could not be completed as the customer exceeded the time limit for payment processing. This time limit is typically 10 minutes unless otherwise specified.
- Next Steps: Please request the customer to complete the payment within the specified time limit.
Partner Bank Downtime
- Description: The payment failed due to a downtime at our partner bank.
- Next Steps: Payment Aggregators depend on partner banks for payment processing, and instances of failure like these are beyond our control.
vpa_resolution_failed
- Description: The payment was unsuccessful due to a failure to process the transaction using the customer’s UPI ID.
- Next Steps: Please raise a ticket with the Technical support team to address and resolve these issues.