> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# RazorpayX Support

> Support resources for RazorpayX users.

<Info>
  **Handy Tips**
</Info>

* If you are a customer looking for a refund, know about [customer refunds](/payments/customers/customer-refunds).
* To check the status of payouts, follow [these steps](/x/payouts/status-details#check-status-on-dashboard).

## RazorpayX Users

To raise a support ticket:

1. Log in to the [RazorpayX Dashboard](https://x.razorpay.com/auth).
2. You can raise a ticket in two ways:

### From My Account & Settings

1. Navigate to user profile icon at the top-right corner and click **My Account & Settings**.
2. Select **Support Tickets Inbox** and click **+ NEW QUERY**.
3. Select whether to:

   * [**Raise a new request**](#raise-a-new-request).
   * [**File a grievance**](#file-a-grievance).

   Click **Next**.

### Need Help Widget

1. Click the **Need Help?** button at the bottom-right corner of the screen.
2. Click **Write To Us** in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
3. Select either of the following:

   * [**Raise a new request**](#raise-a-new-request).
   * [**File a grievance**](#file-a-grievance).

   Click **Next**.

### Raise a New Request

You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.

<Steps>
  <Step title="Select the category of the issue from the drop-down menu.">
    Select the category of the issue from the drop-down menu.
  </Step>

  <Step title="Write a description of the issue faced for our better understanding...">
    Write a description of the issue faced for our better understanding and attach images if available.
  </Step>

  <Step title="Enter the email addresses of other users who you wish to keep infor...">
    Enter the email addresses of other users who you wish to keep informed.
  </Step>

  <Step title="Click **Submit**.">
    Click **Submit**.
  </Step>
</Steps>

### File a Grievance

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.

<Steps>
  <Step title="Select the reason for you to file a grievance.">
    Select the reason for you to file a grievance.
  </Step>

  <Step title="Mention your ticket reference number.">
    Mention your ticket reference number.
  </Step>

  <Step title="Click **Next**.">
    Click **Next**.
  </Step>

  <Step title="Write a description of the complaint and expectations and click **S...">
    Write a description of the complaint and expectations and click **Submit**.
  </Step>
</Steps>

You have successfully raised a support request from the RazorpayX Dashboard.

## RazorpayX Payroll

Write to [xpayroll@razorpay.com](mailto:xpayroll@razorpay.com) for any queries, requests or other issues related to Payroll.