> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Refunds

> You can issue refunds to your customers using the Dashboard or APIs. Refunds are possible for `captured` payments only.

<Info>
  **Customer Looking for Refund**
</Info>

If you are a customer looking for a refund, know about [customer refunds](/payments/customers/customer-refunds).

## Full and Partial Refunds

Refunds can be made either in **full** or in **part**.

* **Full Refund**

You can refund the entire amount that you received in the payment.

* **Partial Refund**

You can refund part of the amount received in the payment. You can issue multiple, partial refunds as long as their sum does not exceed the captured amount.

A payment moves to the `refunded` state only when the entire amount is refunded to the customer. In case of partial refunds, the payment continues to remain in the `captured` state till the entire payment is refunded.

## Issue Refunds

### Issue Refunds Using Dashboard

To issue refunds:

<Steps>
  <Step title="Log in to the Dashboard.">
    Log in to the Dashboard.
  </Step>

  <Step title="Navigate to **Transactions** → **Payments**.">
    Navigate to **Transactions** → **Payments**.
  </Step>

  <Step title="Select the payment for which a refund is requested. The payment sho...">
    Select the payment for which a refund is requested. The payment should be in the `captured` state.
  </Step>

  <Step title="Scroll to the **Refund** section and click **Issue Refund**.">
    Scroll to the **Refund** section and click **Issue Refund**.
  </Step>

  <Step title="In the **amount** field, enter an amount lesser than the captured a...">
    In the **amount** field, enter an amount lesser than the captured amount for issuing a partial refund. By default, the entire amount will be refunded.
  </Step>
</Steps>

5. Review the fees that will be levied for the refund to be processed instantly.
6. Click the **Issue Full Refund** or **Issue Partial Refund** button, depending on the amount to be refunded.

### Issue Refunds Using API

* To create a normal refund, use the [Create a Normal Refund API](/api/refunds/create-normal).

### Related Information

* [About Refunds](/pos/refunds)
* [Normal Refunds](/pos/refunds/normal)
* [Refunds FAQs](/pos/refunds/faqs)