> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Campaigns

> Send high-engagement WhatsApp messages through Razorpay Billme. Share digital bills, service updates and post-purchase surveys with customers in real time.

## Overview

WhatsApp Campaigns offer a high-conversion channel to reach customers where they are most active. Send digital bills, payment confirmations, feedback requests or limited-time offers via verified WhatsApp messages.

To access WhatsApp campaigns page:

1. Select **WhatsApp** under **Communication Channel** in the left navigation menu.
2. Alternatively, you can also select **WhatsApp** in the **Select Campaign Listing** drop down menu on the **All Campaigns** page.

## Create New WhatsApp Campaign

To create a new whatsApp campaign:

<Steps>
  <Step title="Click **+ New WhatsApp Campaign**.">
    Click **+ New WhatsApp Campaign**.
    The **WhatsApp - New Campaign** page appears.
  </Step>

  <Step title="Enter the Campaign Name and Description, select your Company and cl...">
    Enter the Campaign Name and Description, select your Company and click **Next Step**.
  </Step>

  <Step title="On the **Select Template** page, select a template for your WhatsAp...">
    On the **Select Template** page, select a template for your WhatsApp campaign message and click **Next Step**.
  </Step>

  <Step title="On the **Message** page, enter the url of your pre-uploaded media,...">
    On the **Message** page, enter the url of your pre-uploaded media, template header and footer, variable attributes of your message and select **Dark** or **Light** theme on the **Preview** pane. Click **Next Step**.
  </Step>

  <Step title="On the **Whom To Send** page, select your recipients from either **...">
    On the **Whom To Send** page, select your recipients from either **Uploaded Data** or any customer segment. You can also **Add New Segment** or **Upload Data**. Click **Next Step**.

    * Click **Add New Segment** to create a new customer segment. The **Create Segment** page appears.

    * Configure the customer segment you want to select for your WhatsApp campaign and click **Save**.
  </Step>

  <Step title="On the **When To Send** page, select the time and date on which you...">
    On the **When To Send** page, select the time and date on which you want to send the email campaign. You have the option to select **Send Now**, **Send Later** and **Recurring**. Select the timelines and click **Next Step**.
  </Step>

  <Step title="Preview the SMS Campaign and test it on a valid phone number. Click...">
    Preview the SMS Campaign and test it on a valid phone number. Click **Publish** to take the campaign live.
  </Step>
</Steps>

Your new WhatsApp campaign is created and appears in the list of WhatsApp campaigns.

## Templates

You can create and manage your WhatsApp templates in multiple languages.

To access WhatsApp templates:

* Click **Templates** on the **WhatsApp** Campaigns page.

### Create a New Template

To create a new template:

<Steps>
  <Step title="Click **+New WhatsApp Template**.">
    Click **+New WhatsApp Template**.
  </Step>

  <Step title="Select your WhatsApp Account, enter the template name and descripti...">
    Select your WhatsApp Account, enter the template name and description and select template category. Click **Next Step**.
  </Step>

  <Step title="Select the template language and **Template Type**. enter the **Con...">
    Select the template language and **Template Type**. enter the **Content** details such as header, body and footer. You can also add a **Quick Reply** or a **Call to Action** button. Click **Next Step**.
  </Step>

  <Step title="On the **Preview & Submit** page, click **Add Sample Content** to a...">
    On the **Preview & Submit** page, click **Add Sample Content** to add the variables in the message.
  </Step>

  <Step title="Click **Publish** to take the template **live**. The new WhatsApp t...">
    Click **Publish** to take the template **live**. The new WhatsApp template appears in the list of WhatsApp templates and can be selected while creating a WhatsApp campaign.
  </Step>
</Steps>