> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> The customer can make a transaction to the bank account via a simple NEFT, RTGS or IMPS transaction from their preferred internet banking portal.

1. **How can a customer make a payment to a Smart Collect virtual bank account or UPI ID?**

   The customer can make a transaction to the bank account via a simple NEFT, RTGS or IMPS transaction from their preferred internet banking portal.

   In case of a virtual UPI ID, the customer can add the UPI ID in their UPI PSP (Payment Service Provider) app and make a payment.

2. **Can a customer make payment to a virtual bank account via an offline transaction?**

   Yes, customers can visit their bank and fill out an RTGS form, or a NEFT challan with the beneficiary details provided by Razorpay and initiate a transfer from their account.

<Info>
  **Note**:
  Customers cannot deposit cash into a virtual bank account. Only NEFT, RTGS or IMPS transactions are permitted.

  1. **What does a Smart Collect virtual bank account look like?**

  Exactly like a normal account! Here's an example:

  **SUCCESS**

  **Account Number**

  **IFSC**: RAZR0000001

  **Name**: Acme Corporation

  1. **What does a Smart Collect virtual UPI ID look like?**

  Like a normal virtual payment address! Here's an example:

  **SUCCESS**

  **UPI ID**: rpy.payto00000gaurikumari\@icici

  1. **What name will be associated with a Smart Collect virtual account?**

     Your merchant billing label will be used as the name on your virtual account.

  2. **What happens if a customer makes an NEFT, RTGS, IMPS or UPI payment to a `Closed` virtual account?**\
     Once the virtual account is `Closed`, we will automatically refund all payments back to the source. Refunds are generally processed within 1 business day via the same mode used by the customer.

  3. **Can I pass a dynamic merchant identifier via API?**

  Currently, this feature is not available.

  1. **Is third party validation possible for payments via Smart Collect?**

  Payer bank account details are made available in the webhook and reports. As a merchant, you can choose to refund the payment if payer bank account details are not from a KYC verified account.

  1. **Can I create virtual accounts in bulk?**

  Yes, you can create virtual accounts in bulk. To do this, please contact our [support team](https://razorpay.com/support/#request).

  1. **How to close a virtual account?**

  A virtual account can be closed in two ways:

  * Automatically, by using the `close_by` option at the time of virtual account creation, via Dashboard or API.
  * Manually, from the Dashboard or using the API.

  Once a virtual account is in closed state, customers cannot make payments to that account.
</Info>