> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Identifier Status

> The Customer Identifier is Active or Closed state in its life cycle.

## Active

When you create a Customer Identifier via [Dashboard](/payments/smart-collect/create) or [API](/api/payments/smart-collect#create-virtual-account), it is `active` and ready to accept payments.

## Closed

You can close a Customer Identifier using any of the following methods:

* Automatically, by using the `close_by` option at the time of Customer Identifier creation, via [Dashboard](/payments/smart-collect/create) or [API](/api/payments/smart-collect#create-virtual-account).
* Manually, from the [Dashboard](/payments/smart-collect/close) or using the [API](/api/payments/smart-collect#close-a-virtual-account).

Once the account is in the `closed` state, your customers cannot make payments to that closed account.