> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Payments

> You can refund the payment made by a customer. This refund can be in full or parts.

To initiate a refund from your Customer Identifier:

<Steps>
  <Step title="Step 1">
    In the **Payments** tab, click the Payment Id.
  </Step>

  <Step title="Step 2">
    In the right pane, click the **Issue Refund** button.
  </Step>

  <Step title="Step 3">
    A dialog box appears where the refund amount can be entered.

    * Full Refund: Enter **Comments**, if any, and click the **Issue Full Refund** button.

    * Partial Refund: Enter the amount you want to refund. Enter **Comments**, if any, and click the **Issue Partial Refund** button.
  </Step>

  <Step title="Step 4">
    A confirmation dialog box appears. Click **Yes, Refund** to complete the process.
  </Step>
</Steps>

### Related Information

* [Create Customer Identifiers](/payments/smart-collect/create)
* [Close Customer Identifiers](/payments/smart-collect/close)
* [Make Test Payments](/payments/smart-collect/test-payments)
* [Search for a Customer Identifier](/payments/smart-collect/search)