> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund to Customers

> Customers may cancel the order sometimes, and you may have to refund the amount. In such cases, you can initiate a refund to the customers from the Dashboard. You can issue a full or a partial refund to customers.

## Issue a Refund

Watch this video to see how to issue refunds to your customers.

To issue a refund:

<Steps>
  <Step title="Step 1">
    Log in to the Dashboard and click **Route** under **PAYMENT PRODUCTS**.
  </Step>

  <Step title="Step 2">
    Click the **Payments** tab and then click the relevant **Payment ID**.
  </Step>

  <Step title="Step 3">
    In the **Payment details** pane, click **Issue Refund**.

    1. For a full refund, enter the total transaction amount. Enter comments if required, and then click **Issue Full Refund**.
    2. For a partial refund, enter the amount. Enter comments if required, and then click **Issue Partial Refund**.
  </Step>

  <Step title="Step 4">
    The refund transfer happens from your primary account. Hence, you must create a corresponding reversal for the Linked Account. This can be done manually, or you may use the **Reverse all Route Transfers as well** option for automatic reversal.
  </Step>

  <Step title="Step 5">
    A dialog box is displayed. Click **Yes, Refund**.
  </Step>
</Steps>

### Related Information

* [Transfer Funds to Linked Accounts](/payments/route/transfer-funds-to-linked-accounts)
* [Transfers and Related Fees](/payments/route/transfer-fees-example)
* [Schedule Settlements](/payments/route/schedule-settlement)
* [Payment Reversals](/payments/route/reversal)