> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Refunds

> You can issue refunds to your customers using the Dashboard or APIs. Refunds are possible for `captured` payments only.

<Info>
  **Customer Looking for Refund**

  If you are a customer looking for a refund, know about [customer refunds](/payments/customers/customer-refunds).
</Info>

## Full and Partial Refunds

Refunds can be made either in **full** or in **part**.

* **Full Refund**

You can refund the entire amount that you received in the payment.

* **Partial Refund**

You can refund part of the amount received in the payment. You can issue multiple, partial refunds as long as their sum does not exceed the captured amount.

A payment moves to the `refunded` state only when the entire amount is refunded to the customer. In case of partial refunds, the payment remains in the `captured` state till the entire payment is refunded.

## Issue Refunds

### Issue Refunds Using Dashboard

Watch this video to see how to issue a refund.

To issue refunds:

<Steps>
  <Step title="Step 1">
    Log in to the Dashboard.
  </Step>

  <Step title="Step 2">
    Navigate to **Transactions** → **Payments**.
  </Step>

  <Step title="Step 3">
    Select the payment for which refund is requested. The payment should be in the `captured` state.
  </Step>

  <Step title="Step 4">
    On the **Refund Payment** page, in the **amount** field, enter an amount lesser than the captured amount for issuing a partial refund.
  </Step>
</Steps>

By default, the entire amount will be refunded.
5\. Look for the **Refund Instantly** check box.

* If you want to issue a normal refund, unselect the **Refund Instantly** check box.

* If you want to issue an [instant refund](/payments/refunds/instant), select the **Refund Instantly** check box.

6. Review the fees that will be levied for the refund to be processed instantly.
7. Click the **Issue Full Refund** or **Issue Partial Refund** button, depending on the amount to be refunded.

### Issue Refunds Using API

To create a normal refund, use [Create a Normal Refund API](/api/refunds/create-normal).

### Related Information

* [About Refunds](/payments/refunds)

* [Normal Refunds](/payments/refunds/normal)

* [Instant Refunds](/payments/refunds/instant)

* [Batch Refunds](/payments/refunds/batch)

* [View Refunds](/payments/refunds/view)

* [Refunds FAQs](/payments/refunds/faqs)