> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Razorpay Hosted Checkout is a secure and customisable solution for accepting payments on your website. It allows you to redirect customers to a Razorpay-hosted page to complete their transactions, ensuring data security 

### 1. What is Razorpay Hosted Checkout?

Razorpay Hosted Checkout is a secure and customisable solution for accepting payments on your website. It allows you to redirect customers to a Razorpay-hosted page to complete their transactions, ensuring data security and compliance with payment regulations.

### 2. What payment methods are supported by Razorpay Hosted Checkout?

Razorpay Hosted Checkout supports a wide range of payment methods including  netbanking, credit and debit cards, wallets, UPI and Pay Later  . You can offer your customers multiple payment options to enhance their checkout experience.

<Warning>
  **Watch Out!**

  We do not support EMI, Offers and UPI intent on Hosted Checkout.
</Warning>

### 3. Which webhook events should I enable to ensure proper payment tracking?

To ensure proper payment tracking and receive real-time updates, you should enable the following webhook events:

* `payment.captured`
* `payment.failed`
* `order.paid`

### 4. How can I avoid cases of callback failure?

To avoid cases of callback failure due to connectivity or network issues, implement webhooks or use the query API. Know more about [Webhooks](/webhooks).

### 5. Will an order\_id be generated each time a user visits the pricing page? How can I handle the order\_id when there is limited time to make a POST form call?

The order\_id can be generated in real time as required. Your implementation should be designed to handle the order\_id generation at the moment it is required, ensuring that the necessary POST form call can be made efficiently.
