> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Initiate Refunds

> You can initiate refunds to customers from the Shopify Dashboard.

## Initiate Refunds

Follow these steps:

1. Log in to the [Shopify Dashboard](https://accounts.shopify.com/).
2. Navigate to Orders and select the order for which you want to refund.
3. Click **Refund**.
4. Enter the amount to be refunded. You can initiate:
   * **Full Refund**: Enter the full order amount.
   * **Partial Refund**: Enter an amount less than the full amount.
5. Enter a reason for the refund.
6. Click **Refund**.

## Refund a Discounted Payment

If the customer has selected an offer during checkout, ensure you refund only the discounted cost (Actual Cost minus Discount Amount) of the product/service.

<Warning>
  **Watch Out!**

  Do not refund the actual cost of the product/service received from the customer.

  ## Particulars |  Amount

  ## Actual Cost | 4.72

  ## Discount Amount | 0.28

  ## Discounted Cost (Actual Cost minus Discount Amount) | 4.44

  Amount Refundable to Customer | 4.44

  The Order displays the refund details.
</Warning>