> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Refunds

> You can use the Razorpay Mobile app to issue partial or full refunds to your customers.

## How to Issue a Refund

Follow these steps to issue a refund:

1. Log in with your Dashboard credentials. You can also use the **Login With Google** option. If you have enabled the 2FA feature on your account, complete the OTP process.

2. Navigate to **Transactions** → **Payments**. Tap on the payment for which you have to issue a refund.

3. Tap **Issue Refund**.

4. Provide the following details:
   * Enter the refund amount. You can choose to make a full or partial refund.
   * Select **Refund Instantly** if you want the refund to reach the customer within a day's time.

<Info>
  **Handy Tips**

  * Instant refund carries additional fees.
  * This feature is available only on Netbanking, UPI and select debit and credit cards. [Check the complete list of payment methods.](/payments/refunds/instant#payment-methods)

    * You can add a comment. This is an optional field.

  5. Tap **Issue Full/Partial Refund**.

  6. Tap **Yes, Issue Refund** to confirm. You get a confirmation popup as shown:

  7. To view the details, tap on the payment for which you initiated a refund.
</Info>

## Refund States

The table below lists the various states in the refund life cycle and provides a brief description about each.

## Status | Description

## Pending | Razorpay is attempting to process the refund.

Processed | Once the refund has been processed, it goes to the `processed` state.

### Related Information

* [Razorpay Mobile App](/payments/mobile-app)
* [Refunds](/payments/refunds)