> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> If you are a registered Razorpay user and need help, connect with our best-in-class support team.

## Contact Support

If you are a registered Razorpay user and need help, connect with our best-in-class support team.

<Info>
  **Who is a Registered Razorpay User?**

  You are a registered Razorpay user if you:

  * Run a business or are a freelancer.
  * Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.
  * Have a Razorpay ID.

  Not registered yet? [Sign up with Razorpay](https://easy.razorpay.com/)
</Info>

### Raise a new ticket

To raise a new ticket:

<Steps>
  <Step title="Step 1">
    Log in with your Dashboard credentials.
  </Step>

  <Step title="Step 2">
    Tap more options (⋮) and tap **Support**.
  </Step>

  <Step title="Step 3">
    Tap **Raise New Query**.
  </Step>

  <Step title="Step 4">
    Select the nature of the request.
  </Step>

  <Step title="Step 5">
    Select the sub-category for which you wish to raise a ticket.
  </Step>

  <Step title="Step 6">
    Check out the existing [Mobile App FAQs](/payments/mobile-app/faqs) before raising the ticket. If your concern is not addressed, then explain your issue and attach relevant documents or screenshots if possible and tap **Submit**.
  </Step>

  <Step title="Step 7">
    Once you submit your query, you will receive a confirmation mail with your ticket number.
  </Step>
</Steps>

You can also refer to the [Razorpay Docs](https://razorpay.com/docs) about the various Razorpay offerings, integrations and APIs.

### Track Status of Open Tickets

You can view only those tickets that were raised using the Dashboard. To track the status of your open support tickets:

<Steps>
  <Step title="Step 1">
    Log in with your Dashboard credentials.
  </Step>

  <Step title="Step 2">
    Tap more options (⋮) and tap **Support**.
  </Step>

  <Step title="Step 3">
    Select the relevant ticket to view ticket details.
  </Step>

  <Step title="Step 4">
    You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click **Send**.
  </Step>
</Steps>

### Related Information

* [Razorpay Mobile App](/payments/mobile-app)