> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Support Tickets

> You can track the tickets raised by you on the Dashboard under the **Support Tickets** tab. This makes it easier to find the tickets and saves time spent on searching for ticket details in your emails.

<Info>
  **Handy Tips**

  * Only the last three tickets in Open state are displayed. Closed tickets do not appear here.
  * The **Support Tickets** tab is available for both Live and Test modes of the Dashboard.
  * Only **Owner** and **Admin** can raise support tickets using this tab.
  * You can view only those tickets that were raised using the Dashboard.
</Info>

## Track Status of Open Tickets

You can view only those tickets that were raised using the Dashboard. To track the status of your open support tickets:

<Steps>
  <Step title="Step 1">
    Log in to the Dashboard.
  </Step>

  <Step title="Step 2">
    On the left navigation, click **Accounts & Settings**.
  </Step>

  <Step title="Step 3">
    Navigate to **Business settings** → **Support Tickets**.
  </Step>

  <Step title="Step 4">
    A list of the last three tickets in open status pops up. Click on the ticket ID to view details.
  </Step>
</Steps>

5. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click **Send a Reply**.

## Raise New Support Tickets

You can create a new support ticket from the Dashboard.

To raise a new ticket:

<Steps>
  <Step title="Step 1">
    Log in to the Dashboard.
  </Step>

  <Step title="Step 2">
    Click **Help & Support**.
  </Step>

  <Step title="Step 3">
    Check the FAQs for common concerns. If the FAQs can not resolve your concern, click **Contact Us**.
  </Step>

  <Step title="Step 4">
    You have the following options in the **Contact Us** section:

    * Create ticket: Check existing queries or raise a new support ticket.
    * Chat or Request for callback: Start a live chat with us or request a callback for quicker resolution (selected users only).
  </Step>

  <Step title="Step 5">
    Select the nature of the request. Check out the existing information before raising the ticket. If you do not find relevant information, please explain your issue, attach relevant documents or screenshots if possible, and click **Create support ticket**.
  </Step>
</Steps>

Our Support team will get back to you at the earliest. However, reply to the same ticket in case of a follow-up instead of raising a new ticket.

<Info>
  **Handy Tips**

  A list of the last three tickets in open status pops up. Click the ticket id to view details.
</Info>